![]() If the original item is no longer available, we will provide you with a replacement item up to the original purchase price. However, if we are unable to repair it or, if the item has been stolen, we will provide a like for like replacement. If we can repair the insured item to restore it back to its original condition, we will. The cover provides repair or replacement of your insured items. Our insurance cover ensures the items you purchase from us are protected in the event that they need to be repaired or replaced due to accidental damage, loss or theft. As part of our superior service, you have the option of extending your insurance cover to three years, for a nominal one-off fee at the time of purchase. We automatically provide you with one year’s free insurance, provided by March Guard. The insurance service to protect your precious purchase, up to the value of £1500.00 and only applies to full price products, which does not include reduced or sale products.Īll part of our service, we want to ensure that you have years of enjoyment from your purchases. Faults will be covered by the manufacturer’s warranty. For further information, please see our returns policy. Please allow for additional time (up to 7 working days) on top of our standard dispatch times for engraved orders.Įngraved products cannot be returned or refunded unless faulty. The message that you have entered will be engraved exactly. Please ensure your message is correct, including spelling, before placing your order. Please do not hesitate in contacting us to discuss further. If you find that your message is longer than 15 characters, for an additional charge, we may be able to accomodate your requirement. If we are not able to engrave your full message, we will contact you to agree an alternative. This service is dependent on the material and the size of each individual product, as the engravable areas will vary. You can have any message engraved for free, up to 15 characters*, as long as the product is suitable for engraving and fits on the engraving area on the rear of the watch. Whether you are celebrating a special occasion, such as an engagement, birthday, and anniversary or simply saying thank you to a friend, engraving adds the memorable personal touch to your chosen time piece. Sometimes that special gift needs a more personal touch. Please note repairs generally take between 7-14 working days.įor full details, please visit our Guarantee page.Make your gift extra special with free engraving We advise using a trackable service for returning all watches. If the fault occurs after 30 days it's the customers responsibility to cover the postage fees. If the watch develops a fault within 30 days from your date of order we will cover the postage costs. During this warranty period if your watch develops a fault you may return it to us for either repair, replacement, or a full refund. WatchPilot Guaranteeįor brands we are third party stockists for we offer our own standard 2 year warranty unless otherwise stated on the timepiece. Please note 'warranty exclusions' below for defects not typically covered under manufacturer warranty. Please note you will have to cover postage fees for the repair for which we recommend using a tracked service. If the watch develops a fault within the warranty period you should send it directly to the manufacturer for repair or replacement. Please refer to your warranty booklet for detailed information on what your warranty covers. For brands we are official stockists for we offer a manufacturers warranty typically for 1, 2, or 3 years.
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